Last updated: 12 November 2026

1. Who we are and scope

These terms apply to all orders placed through the online shop at https://swisskombuchacompany.ch with Swiss Kombucha AG (trading as Swiss Kombucha Company), Hinterbergstrasse 56, 6312 Steinhausen, Switzerland, info@swisskombuchacompany.ch, UID/VAT CHE-477.571.535 MWST (“we”, “us”). Sales to businesses, including tap machine installations, are covered by separate agreements.

2. How an order is placed

  1. You choose products and put them in the basket.
  2. You go to checkout and enter your delivery and billing details.
  3. Before you pay, you can review your order and correct any errors using the basket and checkout pages.
  4. You accept these terms and click “Place order and pay”. This is your binding offer.
  5. We confirm your order by email straight away. The contract is concluded when you receive this confirmation.

The shop is available in German and English. The contract language is the one you ordered in. Please keep the confirmation email for your records.

3. Prices

All prices are in Swiss francs (CHF) and include Swiss VAT. Delivery costs are shown at checkout before you pay. Orders over CHF 135 are delivered free of charge. Delivery within the canton of Zug is always free.

4. Payment

You can pay with the methods shown at checkout: credit card, PayPal or TWINT. Payment is due when you order. For subscriptions, see section 8.

5. Delivery

We deliver within Switzerland only. Orders are consolidated and shipped early each week, usually on Tuesday or Wednesday. If your order is urgent, email info@swisskombuchacompany.ch with your order number and the date you need it, and we will try to ship earlier. SCOBYs can take up to a week longer if they haven’t grown enough yet, because we want your kombucha culture to be as strong as possible. Our kombucha contains live cultures and must be kept refrigerated on arrival, so please make sure someone can receive the parcel, or give us a safe place to leave it, and put the products in the fridge on arrival. Risk passes to you on delivery. If a delivery is delayed, we will tell you as soon as we can.

6. No right of return for perishable goods; problems with your order

Swiss law gives no general right to withdraw from an online purchase, and our products are perishable. We therefore cannot take back or refund products because you changed your mind.

If an item arrives damaged, is wrong, or is defective, please email us at info@swisskombuchacompany.ch as soon as you notice it, ideally within 2 days of delivery, with your order number and a photo. We will replace the item or refund you. Your statutory rights in case of defects remain unaffected.

No deposit is charged on bottles.

7. Product information

Our products are foods. Please read the ingredients and allergen information on the label. If you have any health concerns, for example if you are pregnant, breastfeeding or take medication, we recommend that you ask a medical professional before drinking kombucha.

8. Subscriptions

  • What it is: you receive products on a recurring schedule and are billed weekly or monthly, depending on the plan you choose. The price and billing interval are shown when you subscribe.
  • Minimum box size: monthly subscriptions need at least 24 bottles per box, and a Monthly Pick & Mix box is a fixed 24 bottles. The weekly refill in the canton of Zug starts from 6 bottles.
  • Account and payment: you need a customer account to subscribe. Subscriptions are charged to the payment method you choose: credit card, PayPal or TWINT.
  • Renewal: the subscription renews automatically each billing period until it is cancelled.
  • Cancellation: cancel by email to info@swisskombuchacompany.ch. Cancellation takes effect one month after the end of the month in which you give notice. For example, if you give notice on 10 March, the subscription ends on 30 April.
  • Pausing: you can pause your subscription at any time, for example for a holiday, by emailing info@swisskombuchacompany.ch. We pause deliveries and billing for that time.
  • Price changes: we will tell you at least 30 days before a price change takes effect, and you can cancel before then.

9. Liability

We are liable in accordance with the law, in particular for intent, gross negligence and personal injury, and under the Product Liability Act. To the extent the law allows, we are not liable for indirect or consequential losses.

10. Intellectual property

All content on this website is protected. You may not copy or reuse it without our written permission.

11. Data protection

How we handle your data is explained in our Privacy policy.

12. Changes

We may change these terms. The version in force when you order applies to that order.

13. Applicable law and jurisdiction

Swiss law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts at our registered office in Steinhausen, canton of Zug, have jurisdiction, subject to any mandatory consumer venue under Swiss law.